Standard Bus is a leading transportation services provider operating in the private and public sectors across multiple Canadian jurisdictions. To facilitate the best service possible for its clients and customers, Standard Bus must at times collect and maintain personal information.
Personal information refers to information about an identifiable individual, but does not include contact information related to that individual’s employment.
Unless otherwise noted, Standard Bus refers to Standard Bus and all its affiliated companies.
Standard Bus is committed to protecting personal information. That commitment starts by complying with federal and provincial privacy laws, but goes farther, as Standard Bus aims to apply leading privacy practices to its operations.
Standard Bus is accountable for the personal information it collects.
Standard Bus has a Privacy Officer to manage its privacy obligations, whose responsibilities include:
The Privacy Officer may be reached at:
1857 Centre Avenue SE
Calgary, AB T2E 6L3
Collection of Personal Information: Purpose & Consent
Standard Bus only collects personal information it requires to provide transportation services.
Accordingly Standard Bus relies on customers’ implied consent for the collection and use of that information as permitted by law.
Standard Bus collects information at the time of sale, including name, email address, physical address and telephone number, because it needs to know the identity of its customers, addresses for the provision of services, and contact information in case any change in the provision of services needs to be communicated.
Standard Bus does not collect any personal information in providing transportation services on behalf of municipal or regional governments, except for certain information needed to provide health-related transportation assistance. That additional information is necessary in case of emergency and to ensure that any assistance-related requirements are known in advance.
Customers may seek to withdraw their consent to the collection, use, or disclosure of personal information by contacting the appropriate Standard Bus affiliate or the Privacy Officer. Subject to receiving such requests in a timely manner, and any overriding legal obligations, Standard Bus will take steps to accommodate such requests. Withdrawal of consent prior to the provision of transportation services will negatively affect Standard Bus’s ability to provide those services and may result in services not being provided.
When Standard Bus provides student transportation services on behalf of school boards, it is similarly provided with information necessary to deliver those services, including: student names, addresses, phone numbers and (when needed) dietary and medical information, and photographs in the case of nonverbal students.
Standard Bus does not collect information, including personal information, from any social media platform on which it is active.
Limiting Use, Disclosure, and Retention
In addition to limiting the personal information that is collected, Standard Bus limits the use of that information, its disclosure and its retention.
Standard Bus limits the use of customers’ personal information to what is required to provide transportation services.
Standard Bus does not use personal information for statistics or research, and does not sell, rent or lease that information to third parties.
Standard Bus does not disclose personal information to third parties for any statistical or research use.
Standard Bus and its affiliates do not share personal information with each other.
Standard Bus will not disclose an individual’s personal information without notice to that individual or his or her consent, except in very limited circumstances and only as permitted or required by law, including when disclosure is in the individual’s interest and consent cannot be obtained in a timely way.
When Standard Bus collects personal information in the course of acting as a service provider to federal and provincial governments, that information may be disclosed as required by that government and permitted by law.
In almost all cases, Standard Bus retains personal information for a minimum of one year, and otherwise for so long as is necessary to facilitate the provision of transportation services.
Standard Bus destroys any student personal information six months after completing the student transportation route to which the personal information relates or as per contractual agreement with our customer.
Standard Bus has reasonable security arrangements in place commensurate with the sensitivity of the type of personal information collected in order to guard against unauthorized access, collection, use, disclosure and disposal of that information.
Standard Bus collects customer information online and offline. When collected offline, the information is entered into an online database, and otherwise destroyed unless required for use by drivers.
For information stored electronically, Standard Bus‘s data and data systems are physically situated in a tier 1 data centre in Alberta. Only Standard Bus Transportation Information & Technology staff have physical access to the data centre. Standard Bus’ data and data systems are otherwise protected by standard network access controls.
Physically recorded personal information is limited to the information that Standard Bus drivers require during day-to-day operations.
When not in use by drivers, documents containing personal information are stored at local Standard Bus offices, which are subject to standard physical access controls. Any extra copies of such documents are disposed of on a daily basis in secured document containers and destroyed on a monthly basis.
Standard Bus does not retain copies of tickets bearing customers’ personal information.
Standard Bus does not collect or store customer financial information. When information such as a credit card number is transmitted to other websites (third party points of sale), it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
All Standard Bus employees receive privacy training upon employment, which includes review of:
- employee obligations to ensure that personal information is protected; and
- employee obligations to report any access breach or suspected access breach of personal information to the Privacy Officer.
Drivers are specifically trained to ensure proper use, storage and disposal of documents containing customer and passenger personal information.
Standard Bus has established a comprehensive IT Security Incident response plan setting forth processes and protocols for management and communications in the event of a security breach related to its collection, use, storage and disposal or disclosure of personal information. For details regarding Standard Bus’s IT Security Incident response plan please contact the Privacy Officer.
Accuracy & Access
Standard Bus aims to ensure the accuracy of personal information, but it relies on customers to provide accurate information.
Customers seeking to correct or update personal information are encouraged to contact the appropriate Standard Bus affiliate by phone to correct any error or omission.
All contact information for various Standard Bus affiliates is available at https://www.standardbus.ca/contact-us/
Customers may also request access to their personal information in Standard Bus’s control at any time through the access to information processes provided for under provincial and federal legislation.
Such inquiries may be made to the Privacy Officer.
In responding to any such request, Standard Bus may seek to confirm the identity of the person requesting information, and any additional personal information collected in that process will be destroyed as soon as reasonably possible once that identity is confirmed.
Subject to any overriding legal obligations, Standard Bus will provide customers with a description of what, if any, personal information it retains, the use it makes of that information and what, if any, disclosure has been made of it.
Standard Bus will occasionally update this policy to reflect company and customer feedback, as well as developments in legislation and best practices.